JackDocs
Email [SUPPORT EMAIL]
Email [SUPPORT EMAIL]. Tell us what you were trying to do and what the app did instead.
The user guide is public. You do not need an account to read it.
Medication reminders are scheduled on the device. If they do not alert, notifications for JackDocs are usually blocked. Allow notifications for JackDocs in the phone or tablet settings. While they are blocked, reminders will not fire on that device.
On Android, also allow exact alarms (the system setting is Alarms & reminders). Without exact alarms, a dose may not alert at the scheduled time.
Open History and use Export CSV for the medication log. Open Report, choose the person and dates, then print or save a PDF.
The account owner, in the app, taps Delete account. That opens Care Settings on the website. Confirm the household name and password, open the email link, and type DELETE FOREVER.
You can also email [SUPPORT EMAIL] and ask us to delete the account.
App Free mode has no account on our servers. Uninstall the app or clear its storage to remove the on-device copy.
Free mode keeps the care record on that device. No account, and the record is not uploaded.
Teams signs you in and syncs the record through our servers so invited caregivers share it. A website account, including the website Free plan, also stores data on our servers.